Terms & Conditions

Pixeloa helps businesses turn photos or videos into 3D and AR previews with AI-powered assistance. You upload, we analyze and generate with smart scaling and automatic content suggestions, and you share. That's it.

We use trusted tools (like AI vision services (currently Google) for image analysis, 3D generation providers such as Meshy, and open-source AR software) behind the scenes, but you stay in control of your content.

In line with AI-transparency laws such as the EU AI Act, generated 3D models and AI-written text are identified as AI-generated, with a notice on public pages and machine-readable marks in page and file metadata.

Pixeloa is intended for users who have reached the age of majority in the place where they live.

Users below the age of majority may only use the platform with the involvement and consent of a parent or legal guardian, who agrees to these Terms on their behalf and accepts responsibility for all use of the platform and any associated charges.

Pixeloa is not available to children under 13 years of age under any circumstances.

You'll need to:

• Create an account with a valid email and password (or sign in with Google)
• Provide accurate info
• Keep your login secure

You're responsible for what happens in your account.

Please don't:

• Upload illegal, harmful, or stolen content
• Try to break or hack the platform
• Pretend to be someone else
• Copy or steal our software, branding, or systems

We want this to be safe for everyone. If something crosses the line, we may have to suspend or delete your account.

You retain ownership of the content you upload to Pixeloa, as well as the outputs generated for you through the platform, subject to the terms and conditions of any third-party services used to create that content. This includes AI-generated 3D models, size estimates, catalog text you generate with the AI builder, and any analysis data we create from your content.

We do not claim ownership of your images, videos, 3D models, or AR items. You can download, share, post, or use them however you like, in line with applicable third-party terms.

However, our proprietary scaled objects (custom .glb and .usdz files with precise scaling data) are only accessible while you have an active subscription or are within the grace period. Your raw uploaded content and standard generated 3D models remain yours to download at any time.

We store and process your content to operate and improve the platform. This includes system logs, usage tracking, and other operational data necessary to maintain performance, security, and service quality.

By uploading content to Pixeloa, you grant Pixeloa a limited, non-exclusive license to process, analyze, and transform that content solely for the purpose of providing and improving the service.

You are responsible for ensuring that you have the necessary rights and permissions to upload and use any content submitted to the platform.

Copyright complaints (DMCA). If you believe content on Pixeloa infringes your copyright, send a notice to support@pixeloa.ai with the subject “DMCA Notice,” including: your contact information; identification of the copyrighted work; the URL of the allegedly infringing content; a statement of your good-faith belief that the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the copyright owner or authorized to act for the owner; and your physical or electronic signature. We will remove or disable access to content identified in a valid notice and, where appropriate, notify the user who posted it. That user may submit a counter-notice containing equivalent details.

We terminate the accounts of repeat infringers.

If you're using a paid plan:

• You agree to pay the listed price for your plan, billed monthly or annually. Current plans, prices, credit allowances, and pack prices are always shown on our pricing page, which is the authoritative price list.
• Subscriptions renew automatically each billing cycle until canceled. You can cancel anytime from your billing page or the billing portal; cancellation takes effect at the end of the current paid period and you will not be charged again.
• Where a plan includes a free trial, we tell you before you start. A trial converts to a paid subscription at the end of the trial period unless you cancel before it ends. Free trials include platform access but do not include generation credits; included credits are granted when your first paid billing cycle begins.
• Included (plan) credits are granted each billing cycle. Unused included credits roll over, up to a cap of three times your plan's monthly allowance.
• Additional credit packs are available at the fixed prices shown on the pricing page. Purchased credits never expire while your account remains open.
• Credits have no cash value, are non-transferable, and cannot be redeemed or exchanged for cash.
• Promotional codes are optional offers: they have no cash value, may be limited to specific plans or packs, may expire or have limited redemptions, and may be modified or revoked prospectively at any time.
• Plan upgrades take effect immediately: you pay the prorated difference and receive the difference in included credits right away. Downgrades take effect at the end of the current billing cycle; nothing is charged or refunded when a downgrade is scheduled, and you can cancel a scheduled downgrade before it takes effect.
• Annual plans are billed once per year; credits are still allocated monthly.
• Refunds may be evaluated based on account usage, including full refunds for unused accounts, partial refunds for minimal usage, and case-by-case review for higher usage. Refunds may be issued at Pixeloa's sole discretion based on account usage and billing history.
• Pixeloa may apply safeguards to prevent abuse of refund or deletion processes.

Payments are processed by Stripe. For qualifying purchases, Stripe acts as the merchant of record through its Link checkout: your card statement will show LINK.COM* rather than Pixeloa, purchases appear as “Sold through Link,” and receipts and certain subscription emails come from Stripe. Stripe may also handle payment-related support and disputes for these purchases.

We want you to love what you pay for.

Pixeloa uses trusted third-party tools and APIs to power our features, including AI vision services (currently Google) for image analysis, 3D generation providers such as Meshy, Supabase for data storage and authentication, Stripe for payment processing, Resend for transactional email, Cloudflare for hosting, content delivery, and storage of published 3D models, and various AR technologies for rendering experiences.

We only send the necessary data to these tools to make your features work, and we maintain detailed cost tracking and audit logs for transparency. While we choose our partners carefully and monitor all integrations, we don't control their systems, so their terms and policies may apply separately.

Pixeloa is not responsible for the performance, availability, or policies of third-party services.

Paid plans include access to the Pixeloa API and MCP server, and every plan can embed published AR pages on other websites. These are covered by these Terms and by the rules of use published in the developer documentation at pixeloa.ai/docs/agents, which are incorporated by reference.

API keys are issued to your account and act with your permissions, limited to the scopes you choose. You are responsible for everything done with your keys, including by AI agents, automations, or partners you connect. Keep keys secret and revoke any key you no longer control.

When you connect an automated agent, you remain the principal: the agent acts on your behalf, spends your credits, and publishes under your account. Agent identities, per-key spending caps, and rate limits exist to keep you in control, and Pixeloa may adjust or suspend them to protect the platform.

You may embed your published AR pages and catalogs on websites you operate or are authorized to use. Embeds must not misrepresent the origin of a product, frame Pixeloa content inside deceptive or unlawful pages, or circumvent plan limits, analytics disclosures, or the branding rules of your plan.

The 3D models and AR pages we serve are for viewing through Pixeloa's pages, embeds, and API. Scraping, bulk downloading, or redistributing served models outside the platform is not permitted. Your own download of your unscaled model from your account is unaffected.

We may rate-limit, suspend, or revoke API or embed access that threatens the platform's stability, security, or other users, and we will tell you why when it is safe to do so.

You may cancel your subscription or delete your account at any time through your account settings or by contacting support.

Account Deletion: When you request account deletion, Pixeloa will permanently delete your account and associated personal data in accordance with our Privacy Policy. Prior to deletion, you may request a copy of your data.

Important: While personal data and user content will be removed, Pixeloa may retain anonymized, aggregated, or non-identifiable data derived from user content for the purpose of improving and maintaining the platform.

All deletions of content due to account closure are permanent and irreversible.

Pixeloa provides access to stored content and generated models as part of an active subscription.

If a subscription is canceled or becomes inactive due to non-payment, Pixeloa retains user content for a grace period of 90 days. During this time, users may restore access by reactivating their subscription. We send reminder emails during that period (around days 30, 45, 60, and 89) before anything is deleted.

Pixeloa will make reasonable efforts to notify users prior to any permanent deletion of content.

If an account remains inactive beyond the grace period, Pixeloa reserves the right to permanently delete stored content, including uploaded images, generated models, and associated project data. This action is irreversible.

To ensure fair and sustainable use of the platform, Pixeloa may implement safeguards to prevent abuse of subscription, storage, or retention features.

These safeguards may include limitations on repeated subscription cycles, restrictions on access, or requirements for additional verification or payment methods. Some safeguards are applied automatically by rule-based systems; if your account is restricted automatically, you may contact support@pixeloa.ai and a human will review the decision.

Pixeloa reserves the right to suspend, restrict, or terminate accounts at its sole discretion if users violate these Terms or engage in behavior that harms the platform or other users.

Each Pixeloa account and its subscription cover a single business or individual and that business's own products. If you operate multiple distinct businesses or brands, each one needs its own account and subscription.

Franchise locations, affiliates, and subsidiaries count as separate businesses for this purpose. A franchisor or parent company that wants to cover multiple locations under one arrangement should contact us about a Custom plan rather than sharing a single self-serve subscription.

Self-serve plans do not include the right to resell Pixeloa or to operate it as a service for third parties. If you are an agency, consultant, or platform creating or managing catalogs on behalf of clients, each client needs their own subscription, or you need a written agreement with us that covers that use. Embedding and sharing your own catalogs and models, including through the API within your plan's limits, is exactly what Pixeloa is for and is not resale.

Larger organizations that need multi-location coverage, procurement paperwork, service level commitments, or other terms beyond these self-serve Terms can reach us at support@pixeloa.ai or through the contact sales page. Until such an agreement is signed, use of Pixeloa by any organization, whatever its size, is governed by these Terms.

Pixeloa is provided on an "as is" and "as available" basis. We make no guarantees regarding uptime, accuracy, or performance.

To the maximum extent permitted by law, Pixeloa shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of revenue, or business interruption.

Our total liability for any claim arising from your use of the service shall not exceed the amount you paid to Pixeloa in the 12 months preceding the claim.

Pixeloa is not responsible for any misuse of the platform or for content created, uploaded, or distributed by users.

Pixeloa reserves the right to modify, suspend, or discontinue any part of the service at any time, with or without notice.

Pixeloa disclaims all warranties, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

Pixeloa shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to outages, network failures, third-party service disruptions, or acts of nature.

You agree to indemnify, defend, and hold harmless Pixeloa and its owner, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the platform; content you upload, publish, or share; your violation of these Terms; or your violation of any law or the rights of any third party. This obligation survives the termination of your account.

Dimensions, scale estimates, and generated 3D models are produced by AI systems and are provided for visualization purposes. While we work hard on accuracy, you are responsible for independently verifying any measurement before relying on it for business-critical, safety-related, or clinical decisions. Pixeloa is not a measuring instrument and is not a medical device.

These Terms are governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

Translations of these Terms are provided for convenience only. In the event of any conflict or ambiguity between the English version and any translation, the English version governs.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, are the entire agreement between you and Pixeloa regarding the platform. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.

We hope we never end up in a dispute with you. If something goes wrong, here's how we'll handle it, in plain English:

Step 1: Talk to us first. Before starting any formal proceeding, email us at support@pixeloa.ai with a description of the problem and how you'd like it resolved. We'll do the same if we have an issue with you. Both sides agree to try in good faith to work it out informally for 60 days before going further. Most problems end here.

Step 2: Small claims are always an option. Either of us can bring an individual claim in small claims court instead of arbitration, if it qualifies there.

Step 3: Binding individual arbitration. Any dispute we can't resolve through Steps 1–2 will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Arbitration fees and your share of costs will follow those rules, which cap what consumers pay. The arbitration will be conducted in English, and may happen by videoconference or based on written submissions unless an in-person hearing is required.

By using Pixeloa, you and Pixeloa each waive the right to a jury trial and agree that disputes will be resolved individually, not as a plaintiff or class member in any class, consolidated, or representative action.

Your right to opt out. We think arbitration should be a choice, not a trap. You may opt out of this arbitration agreement entirely (with no effect on your account or service) by emailing support@pixeloa.ai with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include the email address on your account.

What this section doesn't cover. Either party may seek injunctive relief in court to protect intellectual property or stop unauthorized platform access, and nothing here waives rights that legally cannot be waived where you live. This section only applies to disputes arising from the platform and these Terms, nothing broader.

If any part of this section is found unenforceable, the rest still applies; if the class-action waiver specifically is found unenforceable for a claim, that claim stays in court while the rest remain arbitrable. This section survives account closure or deletion.

We may update these terms if we add new features or change how the platform works. If we do, we'll post a notice or email you.

If you keep using the platform after the update, it means you're okay with the new terms.

Got questions?

Need help with your account?

Want to delete your data?

Send us a message at: support@pixeloa.ai

We're here to help.

Pixeloa is a service operated by Jay Mo Solutions LLC.